If you are one of the thousands of users of Family Tree Maker genealogy software, and who also has their tree online on Ancestry, and have used it any time recently, you are likely to have had some issues with it.
Members of Ancestry.com get a six month free subscription to the Family Tree Maker program. The Mac version is being called 'equivalent' to the 2010 Windows version of the Family Tree Maker software. This software is a very valuable tool to go along with a membership to Ancestry.com. What does it all cost? The Family Tree Maker for Mac costs. Nov 30, 2017 I installed Ancestry's Family Tree Maker Mac 3 in Dec 2015. All went well until Mar 2016. I have been unable to Sync since that time. Whenever I try to sync I get the following message 'There is no connection to the Internet or a firewall is preventing Family Tree Maker from accessing the Internet. Check the Internet connection and try again'. Jan 03, 2010 Why does my ancestry.com family tree maker software say no internet connetion, when the connection is fine? Your firewall is blocking the connection. Open the Firewall control panel and find the ancestry program in the block list and delete it. Next time you launch it -should- prompt you to allow/deny. Node.js on Mac? Final Verdict: Family Tree Maker for Mac 2 should still be in beta testing and is not ready for prime time; it's certainly not worth paying 75% more than the Windows version. It's ridiculous that Ancestry charges Mac users such a premium for an inferior product.
Trust me, you’re not alone. Far from it actually.
Since Ancestry turned off their TreeSync at the end of March 2017, anyone who has Family Tree Maker 2014 or 2012 or Family Tree Maker for Mac 3 (or earlier), you wouldn’t have been able to sync your Ancestry trees anymore.
After that, (and prior to Family Tree Maker 2017 coming out), users could upgrade to Family Tree Maker 2014.1 or Family Tree Maker for Mac 3.1 which would give them continued access to syncing.
But as of the middle of July 2017, when Family Tree Maker 2017 was officially released even those who had Family Tree Maker 2014.1 and Family Tree Maker for Mac 3.1 versions – the sync stopped working, and the only way to continue this function was to upgrade to Family Tree Maker 2017.
Please note: if you PAID for FTM 2014.1 or FTM 3.1, then the upgrade to FTM 2017 is free. But for everyone else … yes, you do have to pay.
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Frequently Asked Questions
For those who have more FAQs relating to Family Tree Maker, here’s a few, but you’ll find a heap more on the http://support.familytreemaker.com/ page, so be sure to check that out.
For those who have more FAQs relating to Family Tree Maker, here’s a few, but you’ll find a heap more on the http://support.familytreemaker.com/ page, so be sure to check that out.
Q: How can I tell if I’m eligible for a free upgrade to FTM 2017?
A: It’s simple. If you purchased a copy of MacKiev edition (FTM 2014.1 or Mac 3.1), then FTM 2017 is free. If you didn’t, it’s not. If you don’t remember if you purchased a MacKiev edition, you can click here to go to our Verification Center (make sure that the email address you enter is the same one that you used when you purchased your MacKiev edition).
A: It’s simple. If you purchased a copy of MacKiev edition (FTM 2014.1 or Mac 3.1), then FTM 2017 is free. If you didn’t, it’s not. If you don’t remember if you purchased a MacKiev edition, you can click here to go to our Verification Center (make sure that the email address you enter is the same one that you used when you purchased your MacKiev edition).
Q: Why would I want to upgrade to FTM 2017 from my current version?
Here are some top reasons you may want to upgrade:
1. To sync with an Ancestry tree. (No other FTM editions will).
2. To sync two or more FTM trees with one Ancestry tree with FamilySync
3. To discover the crossed lines of your ancestors with color coding.
4. To fix faded old photos with our new Photo Darkroom tools.
5. To add a new free data source with FamilySearch integration.
6. To keep using Ancestry search and merge. (Older editions no longer will).
Here are some top reasons you may want to upgrade:
1. To sync with an Ancestry tree. (No other FTM editions will).
2. To sync two or more FTM trees with one Ancestry tree with FamilySync
3. To discover the crossed lines of your ancestors with color coding.
4. To fix faded old photos with our new Photo Darkroom tools.
5. To add a new free data source with FamilySearch integration.
6. To keep using Ancestry search and merge. (Older editions no longer will).
Q: Will FTM 2017 work on the same operating systems as FTM 2014? Are there versions available for tablets and phones?
A: FTM 2017 is available for Windows PC and Mac, and we have updated system requirements for both. We do not currently have tablet or phone app versions available.
For PC: Windows 7 and later are fully supported, including Windows 10. FTM 2017 will not launch on Windows Vista or Windows XP.
For Mac: Mac OS 10.9 and later, including 10.12 Sierra are supported. FTM 2017 will no longer launch on Mac OS 10.8 or earlier.
A: FTM 2017 is available for Windows PC and Mac, and we have updated system requirements for both. We do not currently have tablet or phone app versions available.
For PC: Windows 7 and later are fully supported, including Windows 10. FTM 2017 will not launch on Windows Vista or Windows XP.
For Mac: Mac OS 10.9 and later, including 10.12 Sierra are supported. FTM 2017 will no longer launch on Mac OS 10.8 or earlier.
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An Alternative?
If you like the idea of syncing your tree to Ancestry, but are fed up with Family Tree Maker, there is an alternative. You can read about that here.
If you like the idea of syncing your tree to Ancestry, but are fed up with Family Tree Maker, there is an alternative. You can read about that here.
Answer ID 2257
ANCESTRY CONNECTION SERVICES RETIRED
ANCESTRY CONNECTION SERVICES RETIRED
OLDER EDITIONSONLY - FTM 2014.1 FOR WINDOWS, FTM 3.1 FOR MAC, AND EARLIER
Back in March 2017, we announced together with Ancestry the retirement of TreeSync® and its replacement with FamilySync®. It was also announced that going forward, Ancestry connection services like sync, Ancestry hints, search and merge would be available only in FTM 2017.
When it became clear, however, that getting the new system ready was going to take longer than originally planned, Ancestry volunteered to temporarily keep all connection services other than sync running until the moment FTM 2017 was completed.
That moment arrived when FTM 2017 was officially released, and on July 17, 2017 Ancestry hints, search, merge and all other features that required an Ancestry connection were retired for older editions. These connection services are now available only in FTM 2017.
SERVICES RETIRED IN OLDER VERSIONS
In all older versions Login to Ancestry is now permanently in the logged out state. Additionally, the application appears to be in offline mode and can no longer be switched to online mode using the File menu. Below is a list of Ancestry functionality that is no longer available in older editions:
ANCESTRY SERVICES IN FTM 2017 (Retired in all older editions)
- Sync
- Download (from Ancestry,with and without linking)
- Upload (to Ancestry, with and without linking)
- Hints
- Search (all functionality in the Web Search workspace)
- Web Dashboard (Ancestry account info and links)
- Maps (in the Places workspace)
- Publish Online (MyCanvas)
- Ancestry Academy (Video tutorials reached from the Help menu)
- Check for Updates (other for Mac 3.1 which still works)
MOVING TO FTM 2017
Family Tree Maker For Mac 2014 No Internet Connection Or Firewall Settings
If you've been using an older edition of FTM, and you would like to resume using Ancestry connection services, you can do so immediately by purchasing a discounted upgrade to FTM 2017. To purchase the discounted upgrade or get more information, sign up for our mailing list at www.familytreemaker.com, and check the newsletter you will receive right after signing up.